Shipping policy

Shipping Policy

Last updated October 05, 2022

Thank you for visiting and shopping at Lucia Riofrio. The following is our Shipping Policy.

This Shipping Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: *INSERT LINK TO TERMS OF SERVICE*.

Please carefully review our Shipping Policy when purchasing our products. This policy will apply to any order you place with us.

What shipping speeds are offered? 

We only offer Standard Shipping. The orders should arrive within 3 to 10 business days after shipment. The dates given for delivery of the products are given in good faith but are estimates only. Please note that while we calculate the expected delivery time, we take into account the processing time as well as the shipping speed. Delivery delays can occasionally occur.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

How can I track my order?

You can expect a shipment confirmation email with all your tracking details once you have placed an order through Lucia Riofrio. The shipping details will be sent to the email address registered with your Lucia Riofrio Account, or the email you used during the checkout process.

The tracking number will be active within 24 hours.

Do you deliver internationally?

We do not offer international shipping.

What are the Shipping Rates?

We charge per UPS published rates.

Note: We reserve the right to adjust the shipping charge if the actual rate comes back higher than originally calculated due to the dim weight of the package.

How much do you charge for shipping and handling?

You may check an estimate of the shipping charges by adding an item to the shopping cart and entering your shipping zip code or location.

What happens if my order is delayed?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

What should I do if an item is delivered damaged?

Please note that Lucia Riofrio is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Save all packaging materials and damaged goods before filing a claim.

What should I do if an item is missing from my order?

Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item(s), contact our customer service at Lucia Riofrio.

Are shipping costs added cumulatively for each item I order or do they reduce when multiple items are purchased?

When you order multiple items, most of the time the shipping is reduced in your shopping cart depending on weight and size, safety, and insurance required. You will see the reduction if it applies to your region.

Questions about returns?

If you have questions about returns, please review our Return Policy: *INSERT LINK TO REFUND POLICY*.

How can you contact us about this policy?

If you have any further questions or comments, you may contact us by:

• Email: info@luciariofrio.com