Shipping Policy

Last updated: August 2026

Thank you for choosing Lucía Riofrío.

Every Lucía Riofrío piece is carefully handcrafted and prepared with the same attention to detail that goes into its creation. We are committed to delivering your order safely and efficiently.

Order Processing

All orders are processed within 2–5 business days after payment has been confirmed.

Orders are processed Monday through Friday, excluding weekends and holidays.

Once your order has been shipped, you will receive a confirmation email with your tracking information.

Shipping Destinations

We currently ship to:

  • United States

  • Peru

If you would like to place an order from another country, please contact us at info@luciariofrio.com. We will do our best to accommodate your request whenever possible.

Shipping Methods

We work with trusted international carriers such as DHL Express, UPS, and FedEx, depending on the destination and the service that provides the safest and most reliable delivery.

Estimated delivery times after shipment are:

  • United States: 7-14 business days

  • Peru: 2–5 business days

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, holidays, or circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination

  • Package size and weight

  • Shipping service selected

Any applicable shipping charges will be displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number.

Tracking information is generally activated within 24 hours after shipment.

Customs & Import Duties

International orders may be subject to customs duties, import taxes, or other local fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Shipping Delays

Although we make every effort to deliver your order on time, occasional delays may occur due to customs inspections, carrier delays, severe weather, or other unforeseen circumstances.

If your shipment experiences a significant delay, our team will contact you and assist you throughout the process.

Damaged or Lost Shipments

If your package arrives damaged, please contact us within 48 hours of delivery at info@luciariofrio.com.

Please include:

  • Your order number

  • Photographs of the damaged item

  • Photographs of the shipping box and packaging

We will work with you and the shipping carrier to resolve the issue as quickly as possible.

If your package appears to be lost in transit, please contact us immediately so we can begin an investigation with the carrier.

Missing Items

If you believe an item is missing from your order, please contact us within 48 hours of delivery.

Before contacting us, we recommend checking:

  • All shipping boxes

  • Packing materials

  • Your shipment confirmation email to verify whether your order was shipped in multiple packages

Multiple Items

If your order contains multiple items, they may be shipped together or separately depending on product availability and packaging requirements.

You will receive tracking information for each shipment.

Questions

If you have any questions regarding shipping or delivery, please contact us:

Lucía Riofrío

Email: info@luciariofrio.com